Capital Press website

Q: I registered on the website but never received a confirmation message. How long should that take?

A: You should get a reply within a few minutes (depending on your e-mail program) confirming your registration and providing a temporary password. If you did not get confirmation, check to make sure the message did not end up in a spam filter or junk mail folder. Add online@capitalpress.com to your e-mail address book to help prevent messages from Capital Press from getting blocked by your e-mail software.

Q: I registered on the website and entered my subscriber number but still can't get to the items I'm trying to see. Why?

A: The registration form required users to enter their subscriber number twice. If you only entered the number once or the numbers don't match or you entered the incorrect number off your mailing label the system you won't be able to access subscriber-only content. Check to make sure you entered the number correctly in both boxes. If it looks like the numbers are correct, but it still doesn't work, contact our webmasters at online@capitalpress.com for further assistance.

Q: I signed up for an e-mail newsletter from capitalpress.com. Why am I not receiving it?

A: Check to see if the newsletters are ending up in a spam filter or junk mail folder. Add online@capitalpress.com to your e-mail address book to help prevent messages from Capital Press from getting blocked by your e-mail software.

Q: I am searching for something I know was in the print issues of Capital Press but I can't find it on the website. How can I find it online?

A: Try searching for only one or two words. Try looking for a distinctive name of a person, plant, animal, place, product or model number. When searching for classified line ads or display ads in our Classified section, you may want to narrow your search down using the advance search tool on at www.capitalpress.com/classifieds to select specific categories and/or subcategories and then search keywords. If you are searching for something like a tractor, a keyword search for the word "tractor" will only find ads with that word in them. So select the tractor subcategory then search by make, model or some other distinguishing characteristic you seek.

Advertising

Q: What is the difference between a display ad and a classified line ad? And what does it cost to run an ad?

A: A display ad is any ad with a border which may contain artwork. It can be located in the classified or the news sections of the paper. Price for a display ad is determined by total column inches that an ad takes up in the paper. Check www.capitalpress.com/howtoadvertise for specific rates.

A line ad is a text-only ad without a border or artwork that runs the classified section of the newspaper and website. They are priced per word depending upon the number of weeks the ad runs. Check www.capitalpress.com/howtoadvertise for more information. You can place a line ad through the website at www.capitalpress.com/classifieds/placead/

Circulation

Q: When will I receive my paper?

A: Capital Press is mailed every Thursday. Depending on the area in which you live, you should receive your paper between Friday and Monday.

Q: How can I find out when my subscription will expire?

A: Circulation representatives are available to assist you Monday through Friday, 8 a.m. to 5 p.m. Pacific Time. Call 1-866-910-1073 and request the circulation department. If you prefer, you can send e-mail to the circulation department at circulation@capitalpress.com with your name and address to receive this information.

Q: Where can I get a copy of the printed Capital Press?

A: We have several newsstand locations where you can pick up a copy of Capital Press. To see our newsstand locations, got to www.capitalpress.com/newsstands for the latest list of rack locations. Electronic versions of our printed editions are also available here on our website. We also would be happy to send you a sample copy. Go to www.capitalpress.com/trybeforebuy to request a free trial sample.

Q: What does a subscription cost?

A: A 52-week subscription (one year) to Capital Press costs $46 and a 104-week subscription (two years) costs $85. If you are located outside of the United States, a one-ear subscription is $126 in U.S. funds drawn on a U.S. bank. Registered users on our website can also pay for access to some, or all, of our material available to subscribers. Go to www.capitalpress.com/subscribe to subscribe.

Q: Can I sell Capital Press in my store?

A: Yes, we do have a newsstand program available to qualifying stores. If you would like more information, you can send a request to our circulation department at circulation@capitalpress.com.

Q: How can I submit a change of address?

A: To change your address simply fill out our Change of Address Form and we will enter it into our computer system. Address changes submitted Tuesday through Friday will not take effect until the following week. The form is available at www.capitalpress.com/addresschange

News

Q: How do I submit information for possible publication in news pages?

A: General news releases and announcements can be sent to Capital Press at newsroom@capitalpress.com. Capital Press has several reporters located throughout our circulation area. More contact information is available on our Contact Us page, www.capitalpress.com/content/contact-us.

Calendar

Q: How can I get an item included on the upcoming events calendar?

A: Calendar items can be sent via e-mail to calendar@capitalpress.com. Registered users of our website are also able to submit items for a variety of calendar listings online that can include more listings and detail than we have room for in print. Submit calendar items online at http://calendar.capitalpress.com

Letters to the editor

Q: How do I submit a letter to the editor?

A: Letters to the Editor for the Capital Press Readers' views can be sent to: Capital Press, P.O. Box 2048, Salem, OR 97308, or opinion@capitalpress.com ; fax 503-370-4383. Limit letters to 300 words and include home address and daytime phone number.

Registered users of our website can also comment on individual stories and participate in reader forums online (find the link to discussion forums on the top of each page) to share their views with viewers of the Capital Press website.

Merchandise, hats, cookbooks and more

Q: Where can I find Capital Press logo merchandise?

A: The Capital Press online store can be found at www.capitalpress.com/store and that's where you will find our caps, trucks, cookbooks, Christmas ornaments, "Hug a farmer" bumper stickers and more goodies.

Still have questions?

Q: What if I have a question not addressed here?

A: If you can't find the answer to your specific question about the Capital Press here, let us know and we'll get you an answer as soon as possible. Send your comments or questions to online@capitalpress.com.